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Dear CocaCola A Customer Relations Nightmare edition by Terry Ravenscroft Cookbooks Food Wine eBooks

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Dear CocaCola A Customer Relations Nightmare edition by Terry Ravenscroft Cookbooks Food Wine eBooks

The author wrote letters to various companies in the UK, with various queries from the routine (whether a product contains meat) to the absurd (oatmeal and sexual relations). He then replied, trying to keep the other company replying while his letters got more and more ridiculous, till the company got wise to his game and stopped answering. This book is those sets of correspondence, with maybe 25 companies.

It was an interesting concept, though not the first time a humorist has done this. But a little of this goes a long way. Some of his queries were mildly amusing, but nothing rose to the level of "hilarious".I wouldn't feel the need to read more of this sort of thing from this author. And while he's not a bad writer, there's so much else out there that I really don't feel the need to sample any of his other writing.

One note on formatting of the book: Although correspondence with each company would logically be a chapter, there's no division between correspondence with one company and correspondence with the next. I found that mildly annoying. There's no table of contents. At the end, there's a LOT of promotion of his other books.

Bottom line: it passed the time, but it didn't make me want to read more.


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Dear CocaCola A Customer Relations Nightmare edition by Terry Ravenscroft Cookbooks Food Wine eBooks Reviews

I see there are many varied reviews of this book, and can understand that humour is subjective, and can often depend on where in the world you are from. Some US citizens may not have 'got' some of the nuances which the British would. So yes, I would start by saying the humour is very much more suited to those who are aware of the products and companies in question.

I found it incredibly funny. It was good to see some companies were very good natured in the exchanges, and I suspect they knew they were being 'had' but were playing along. I also take my hat off to Terry who found a way of reacting to the replies whereby the scenario could be continued. Until he received a reply, he could never know how the sketch would pan out, so there is quite a skill level displayed here. I would expect nothing less from the person who bought us Cissie and Aida D D

What also astounded me, was the amount of times he received a standard reply. Those companies obviously do not take customer comments seriously, nor do they read half of them, going by the fact they did not address his initial queries. Terry is not a man to back down though, and he soon humbled them by pointing out the error of their ways.

Would I recommend this? Yes I would. I think it is better than Dear Air 2000 (which I still enjoyed hugely by the way) due to the fact he has more latitude and scope. There are only so many things you can comment on regarding airline travel I guess, but the world is your oyster when it comes to product quirks. Yet I loved how he had a running joke throughout. Oven chips appeared regularly and he did manage to throw in a nice wee story regarding the lasagne.

Terry is a gem of a writer, and having read 4 of his books now, I have the remainder lined up ready.
I am 75% done with his book and find it very funny. In fact I started writing letters to food manufactures and Coffee manufactures with funny results. Here is one to Chef Boyardee.

I love your Mini Ravioli's and have them 3 times a week. Unfortunately my wife hates them since they stain my shirts and now has me take my shirt off before eating them. Do you know how to get the stains out? Is there a proper way to eat them without getting them on my shirt?
Clark,

Hello Clark,
Thank you for your email concerning our Chef Boyardee Mini Ravioli.

I really enjoyed hearing how much you and your wife like and use our Mini Ravioli and I am sorry to hear they get on your shirt when enjoying them! Although we do not have any recommendations, you are welcome to contact the Drycleaning & Laundry Institute (formerly International Fabric Care Institute) at

Website [...]
Ph [...]
Local ph [...]
Fax [...]
Email[...]
Thanks again for your feedback, Clark. We really enjoy hearing from our loyal consumers and I hope you will continue to use and enjoy our products!

I hope you have a great day!
This author started with a slightly skewed outlook on life and spent decades writing for top British sit-coms. He is now thoroughly warped and brilliantly funny. In this book, he writes strange letters to large companies. The first response is always serious and solicitous. Big companies either wish to keep customers happy or their employees who answer letters are a bit dim. But our Boy keeps up the correspondence as long as they answer. Do they eventually grasp that he's a hoaxer or are they hiding under their desks? You have to wonder.

I like this book, but Ravenscroft's masterpieces are the three volumes in his STAIRLIFT TO HEAVEN series. In those books he records the day-to-day (and some of his days are bizarre, indeed) life of a "coffin-dodger" and his wife and friends. If you like off-the-wall British humor, you will love them as much as I do.
Basically a set of letters with mock complaints/compliments/suggestions sent to manufacturer's of British food, and the way more polite than deserved responses to them. A couple of the letters made me chuckle over the absurdity of them, but mostly I began to feel for the poor Customer Service people whose jobs no doubt require that they respond politely to letters that I'm sure they knew were just some guy taking the piss because of the tiny chance it was just some genuinely deranged or confused or stupid person writing them. If you like this sort of thing, Lazlo Toth produced a similar but much funnier book decades ago.
The author wrote letters to various companies in the UK, with various queries from the routine (whether a product contains meat) to the absurd (oatmeal and sexual relations). He then replied, trying to keep the other company replying while his letters got more and more ridiculous, till the company got wise to his game and stopped answering. This book is those sets of correspondence, with maybe 25 companies.

It was an interesting concept, though not the first time a humorist has done this. But a little of this goes a long way. Some of his queries were mildly amusing, but nothing rose to the level of "hilarious".I wouldn't feel the need to read more of this sort of thing from this author. And while he's not a bad writer, there's so much else out there that I really don't feel the need to sample any of his other writing.

One note on formatting of the book Although correspondence with each company would logically be a chapter, there's no division between correspondence with one company and correspondence with the next. I found that mildly annoying. There's no table of contents. At the end, there's a LOT of promotion of his other books.

Bottom line it passed the time, but it didn't make me want to read more.